Last Updated: October 5, 2026
At Merdoz Company LLC, we want you to be satisfied with your purchase. Because our products may be produced, customized, and fulfilled by third-party suppliers, our return and refund conditions may vary depending on the product and order.
1. Order Cancellation
You may request cancellation of an order by contacting us as soon as possible after placing your order.
Cancellation requests are not guaranteed once an order has entered production, customization, processing, or fulfillment.
For personalized or custom-made products, cancellation may not be possible once production or customization has started.
If an order can be cancelled before processing begins, we may issue a refund to the original payment method.
2. Personalized and Custom Products
Personalized, customized, made-to-order, or specially produced products are generally not eligible for return simply because you change your mind, provided that the product was correctly produced according to the information submitted with your order.
Customers are responsible for reviewing personalization details, including names, text, numbers, images, sizes, colors, and other customization information before completing an order.
If a personalized product arrives defective, damaged, materially different from the approved order, or incorrectly produced due to an error on our part or our fulfillment provider’s part, please contact us so that we can review the issue and determine an appropriate remedy.
3. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, materially incorrect, or different from what you ordered, please contact us within 14 days of delivery.
To help us investigate the issue, we may request:
- Your order number
- A description of the problem
- Photographs or videos showing the product and the issue
- Photographs of the packaging, when relevant
- Other information reasonably necessary to investigate the claim
If the claim is approved, we may, depending on the circumstances:
- Provide a replacement
- Provide a refund
- Provide another appropriate resolution
Replacement products may be produced and shipped by the same or a different fulfillment provider.
4. Wrong Size or Customer Ordering Error
Unless otherwise required by applicable law, we generally do not accept returns or provide refunds for products ordered in the wrong size, color, configuration, or other option due to customer selection.
For personalized products, errors in customer-provided personalization information may also make the order ineligible for return or refund.
Please carefully review your order information before completing your purchase.
5. Change of Mind
Unless otherwise stated on the individual product page or required by applicable law, we do not guarantee returns or refunds for products that are correctly produced and delivered but are no longer wanted or were purchased by mistake.
Certain products may have different return conditions, which will be disclosed on the applicable product page.
6. Sale and Promotional Items
Sale, clearance, promotional, or discounted products may be subject to additional return restrictions.
Any applicable restrictions will be stated on the relevant product page or during checkout.
These restrictions do not limit any rights that cannot legally be excluded under applicable law.
7. Refunds
If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.
Merdoz is not responsible for delays caused by payment processors or financial institutions after a refund has been initiated.
8. Partial Refunds
In certain circumstances, a partial refund may be offered instead of a replacement or full refund.
Any partial refund amount will be determined based on the circumstances of the order and the nature of the issue.
9. Return Shipping
If Merdoz determines that a return is necessary because a product is defective, damaged, or incorrectly fulfilled due to an error attributable to Merdoz or its fulfillment provider, we may provide instructions regarding return shipping or another appropriate resolution.
For any voluntary return that we agree to accept, the customer may be responsible for return shipping costs unless otherwise required by applicable law.
Shipping costs are generally non-refundable unless the refund is related to an error attributable to Merdoz or another situation where applicable law requires otherwise.
Do not send products back without first contacting us and receiving return instructions.
10. Unclaimed or Returned Shipments
If a shipment is returned to the sender because the customer provided an incorrect or incomplete address, refused delivery, failed to collect the package, or otherwise caused the delivery to fail, additional shipping or replacement costs may apply.
Where permitted by applicable law, Merdoz may deduct reasonable costs from any refund or require payment of additional shipping costs before reshipping an order.
11. Lost or Stolen Packages
Once an order has been delivered to the shipping address provided by the customer and the carrier records the package as delivered, Merdoz may not be responsible for packages that are subsequently lost or stolen.
Customers should provide a secure delivery address whenever possible.
If a package appears to be lost in transit, please contact us so that we can investigate the shipment with the applicable carrier or fulfillment provider.
12. Return Authorization
Do not return an item to a supplier, manufacturer, warehouse, or other address unless Merdoz has specifically instructed you to do so.
Because Merdoz may use different fulfillment providers, the correct return address may vary depending on the product and order.
Unauthorized returns may not be accepted or may result in delays.
13. Refund Processing
Once an approved refund has been initiated, it may take several business days for the funds to appear in your account.
The exact processing time depends on the payment provider and financial institution.
If you have not received an approved refund after a reasonable processing period, please contact us at info@merdoz.com.
14. Statutory Consumer Rights
Nothing in this Refund and Returns Policy is intended to limit, exclude, or waive any consumer rights that cannot legally be limited or excluded under applicable law.
If applicable law provides you with mandatory rights regarding refunds, returns, defective products, cancellations, or warranties, those rights will apply.
15. How to Contact Us
For questions regarding refunds, returns, replacements, damaged products, or other order-related issues, please contact:
Merdoz Company LLC
Email: info@merdoz.com
Website: merdoz.com